Terms & Conditions

These Terms & Conditions outline how we work and what you can expect when booking a service with The Edit Concierge. By booking a session or paying a deposit you agree to this summary. Full Terms are provided to all booked clients.

1. Services provided

We offer a range of home organisation and lifestyle support services including:

Whole home organization
Kitchen declutter & refresh
Wardrobe editing & organisation
New baby preparation
Moving home support
Seasonal resets
Home management & concierge tasks
Product sourcing

2. Pricing

£450 per day

Includes a 4-hour in-home session with two organisers.

Additional time:

Until 4pm: £50/hr
After 4pm: £75/hr per organiser
Weekends & bank holidays: double rate

Travel:

Travel within 10 miles of DA14 is included. Additional mileage, parking, tolls and accommodation (if required) are added to the session cost.

3. Bookings & Payments

A £250 non-refundable deposit is required to secure your booking
Remaining balance is due 14 days before your session
Your booking is not confirmed until full payment is received

4. Cancellations & Rescheduling

More than 14 days’ notice: reschedule once at no charge
13 days or fewer: non-refundable but may be rescheduled if availability allows
Less than 48 hours’ notice: full session fee is due
Cancellations must be made in writing

If we must cancel due to illness or emergency we will offer an alternative date.

5. Client REsponsibilities

Please ensure that you:

Provide safe clear access to the working area
Are available during the session for decision-making
Inform us of hazards (pets, infestations, structural issues etc.)
Assemble storage or furniture unless agreed otherwise

If the home conditions differ significantly from what was described the session may be rescheduled or cancelled.

6. Our REsponsibilities & Insurance

We commit to:

Providing a professional, respectful and judgment-free service.
Working confidentially and treating all client information as private.
Handling belongings with reasonable care.

The Edit Concierge is fully insured and holds public liability and professional indemnity insurance with cover of £1,000,000 per claim and in the annual aggregate for the services provided.

This insurance is underwritten by Westfield Specialty Syndicate 1200 and arranged via Westminster Insurance Ltd, policy number 138898. This cover applies within the United Kingdom and is maintained in line with industry standards. Evidence of insurance can be provided upon request.

Whilst we take every precaution, we cannot guarantee against accidental damage. The Client is responsible for ensuring their home and contents insurance is adequate and up to date.

7. Products & PurcHases

If we source products for you:

Payment is required upfront
Unused items may be returned if unopened
Refunds are issued as credit notes (valid 12 months)

For enquiries please contact: hello@theeditconcierge.co.uk

8. Photography

Before and after photos will only be taken or shared with your explicit written consent.

9. Liability

We cannot accept liability for damage caused by age fragility or pre-existing defects. Clients are advised to have appropriate home and contents insurance.

10. full Terms & Conditions

Full Terms & Conditions are sent upon booking and must be accepted before your session.