Privacy Policy

the information we collect

We may collect the following information when you contact us or use our services:

Your name
Email address
Phone number
Home address or general location
Details about your home and organisational needs
Photos you choose to send us
Notes from consultations and sessions
Product preferences and measurements
Booking and scheduling information

We do not store payment card details. Payments made via BACS may show your name and bank reference only.

sharing your information

We do not sell or share your data for marketing purposes.

We may share limited information only with:

Product suppliers (when ordering items at your request)
Service providers such as email or booking systems
Accountants or legal advisors (when legally required)

All third parties must keep your data secure and confidential.

Introduction

The Edit Concierge (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it and your rights under UK GDPR.

By using our website or booking our services, you agree to the practices described here.

For questions, please contact: hello@theeditconcierge.co.uk

Who we are

The Edit Concierge

Home organisation and lifestyle management services.

Email: hello@theeditconcierge.co.uk

We are the data controller for all personal information we collect.

Photography

We will only take or use photos with your explicit written consent.

You can choose:

No photos
Photos for your personal use only
Anonymised images for marketing
Fully identifiable images (only if clearly agreed)

You can withdraw consent at any time.

How long we keep your data

We keep personal information only for as long as needed:

Client records: up to 6 years
Emails and communications: up to 3 years
Photos: only while consent is valid
Product purchase information: up to 2 years

After this period, information is securely deleted.

How we protect your data

We use security measures including:

Password-protected files
Encrypted devices
Secure email systems
Restricted internal access
No unnecessary paper records

We take confidentiality seriously.

Cookies (website Use)

Our website may use cookies for:

Functionality
Performance
Analytics

You can control cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data (where legally allowed)
Withdraw consent at any time
Request a copy of your data
Restrict or object to certain processing activities

To exercise any of these rights, email: hello@theeditconcierge.co.uk

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.